O Contura
Privacy policy

Privacy policy policy

Contura markets its products under the name of Contura (“We”, “Contura”). We are part of NIBE AB’s organisation, and it is NIBE AB with reg. no. 556056-4485 that is the data controller for the processing of personal data that Contura performs.

We process your personal data in connection with the services that Contura provides. We care about your integrity and therefore want to provide you with information regarding how we process your personal data.

If you want to contact us, you can send an e-mail to [email protected]

On which occasions do we collect your personal data?

We process your personal data in order to send offers and information about our products.

The legal basis for the processing is your consent.

We will store your personal data until you withdraw your consent. You can read more about how this is done in each dispatch or by contacting us on the specified contact details.

We share your personal data with IT-suppliers.

We process your contact details in order to contact and correspond with you in the capacity as a contact person of a company.

The legal basis for the processing is our legitimate interest which consist of creating effective collaborations in a business context.

We will save your personal data until your matter is completed.

We provide your data to IT-suppliers and possible business partners within the NIBE Group. If a company within the NIBE Group is located outside EU/EEA, we will obtain a consent from you before disclosure takes place.

We process your contact details because you are a contact person of a company which we enter into an agreement with.

The legal basis for the processing is our legitimate interest which consist of conducting business.

We will save your personal data until the purchase is completed and during the time potential warranties apply. We may also save your data for a longer time period in order to defend ourselves against potential legal claims in accordance with the applicable legislation regarding period of limitation or obligations in agreements.

We provide your data to IT-suppliers and possible business partners within the NIBE Group. If a company within the NIBE Group is located outside EU/EEA, we will obtain a consent from you before disclosure takes place.

We process your contact details in order to perform customer surveys. We have received your personal data from our distributors.

The legal basis for the processing is our legitimate interest which consist of performing customer surveys for the purpose of improving the customer experience of our products.

We will save your personal data until the customer survey has been completed.

We provide your data to IT-suppliers.

We process your customer information in order to provide an extended warranty.

The legal basis for the processing is to enter into a contract with you.

We will save your personal data during the time the warranty applies. This means that your personal data will be saved for 10 years from the moment of registration.

We share your personal data with our IT-suppliers.

We process your contact details in order to send out newsletters to you.

The legal basis for the processing is your consent. You can at any time choose to unsubscribe from our dispatches by following the instructions in each dispatch.

We will save your personal data during the time you are a subscriber.

We provide your data to IT-suppliers.

We process your contact details in order to suggest a selection of products for your home based on your answers and choices. At your request, the result with the alternatives will be sent to your e-mail address. At your request, we will disclose your contact details to an authorized distributor for further consultation.

The legal basis for the processing is your consent. You can choose whether you would like to use the service or if a distributor should contact you afterwards.

We will save your personal data until the result has been sent. If you have requested further consultation, we will save your data until the consultation is completed or upon established contact with a distributor. We may keep your data for up to six months in order to ensure that the distributor has fulfilled the assignment.

We process your contact details, such as for example name and address, in order to contact you for follow-up after a performed visit by a service representative.

The legal basis for the processing is our legitimate interest which consist of ensuring the product’s function and operational reliability.

We will save your personal data until the data is disclosed to the correct service representative. If we choose to follow-up after a visit by a service representative, your data will be saved for two months after the data has been filled out.

We will disclose your personal data to the service representative who will contact you.

We process your personal data to contact and correspond with you in order to deliver warranty service.

The legal basis for the processing is our legitimate interest which consist of ensuring the product’s function and operational reliability.

We will save your personal data during the time period we are responsible for the product’s warranty and six months after the expiry of the warranty.

We will disclose your personal data to installers and service representatives who will perform service on your product.

We process your contact details, such as name and address, so that you will be contacted by us for consultation. At your request, your data may be disclosed to a distributor.

The legal basis for the processing is your consent.

We will save your personal data until the consultation is completed or until you have been contacted by a distributor. In order to ensure that the installer has fulfilled the assignment, we may keep your data for up to six months.

We will disclose your data to the distributor who will contact you.

When you contact us via e-mail, telephone or fax, we process your personal data in order to follow-up your questions or comments.

The legal basis for the processing is our legitimate interest which consist of assisting you with service and conducting business.

We will save your personal data during the time we handle your matter.

We share your personal data with our IT-suppliers.

We process your contact details in order to register your visit.

The legal basis for the processing is our legitimate interest which consist of maintaining a high level of security regarding confidentiality and risk of fire.

We will save your personal data for up to six months after performed visit.

We share your personal data with our IT-providers.

We process your personal data in order to register and provide education to you relating to our products and services. We process your contact details, previous education and skills and - if you are employed within the NIBE Group – information about type of employment. We collect your personal data from you at registration to the education. If your employer has registered you for the education, we have received your data from your employer.

If you have registered yourselves to the education, the legal basis for the processing is to enter into a contract with you. You are not obliged to provide your personal data to us. If you choose not to provide your personal data, the consequence is that we can not enter into a contract with you.

If your employer has registered you to the education, the legal basis for the processing is our legitimate interest which consist of administrating and enabling the provision of education.

We will save your data until the education and any course evaluation has been completed.

We share your personal data with our IT-suppliers.

We will process your personal data in order to fulfil our obligations according to applicable accounting legislation and in the event of any legal disputes.

The legal basis for the processing is to fulfil legal requirements.

We may save your data in accordance with legislation regarding accounting and period of limitation.

We may provide necessary information to our accountants and relevant authorities if we are required by law or if you have given your consent in each individual case.

We use social media platforms, e.g. Facebook and LinkedIn, within our business. On these social media platforms, we process your personal data in order to provide information about our products and services, create commitment for our trademark, offer you a medium to communicate and answer your questions or comments.

As a starting point, the legal basis for the processing is your consent. However, if the processing concern personal data about another individual, the legal basis for the processing is our legitimate interest which consist of marketing our products and services, create commitment for our trademark and assisting you with service.

If you have commented on our posts on a social media platform, such comments will be saved during the time the post is posted on our page. However, we may choose to erase e.g. offensive comments and comments that contain information about another individual in accordance with our obligations according to law. We may also erase comments that are in other languages than English. A user always has the right to delete its own comments on our page. We may save your data in order to defend ourselves in legal disputes.

The social media platforms will have access to your personal data. If you want to read more about how the social media platform processes your personal data, you can take part of their respective privacy policy.

We use cookies on our website. If you want to read about which cookies we use, how they work and why we use them you can take part of our cookies policy. There you will also find setting options to change the use of cookies. You may at any time go in and change your settings.

Below you will find which type of cookies we have and which legal basis we have for the processing.


Necessary cookies

Contain information that we need to have for you to be able to receive access to some services and use our website. The legal basis for the processing is our legitimate interest which consist of providing a functional website.

Performance cookies

These cookies allow us to count the number of visits and traffic sources so that we can measure and improve the performance on our website. They help us to know which webpages are more or less popular and how visitors navigate around the website. The information that these cookies collect are in aggregated form and therefore totally anonymous. If you do not allow these cookies, we will not know when you have visited our website. We therefore do not process any personal data when using performance cookies.

Functional cookies

These cookies make it possible to provide improved functionality and customization, such as videos and live chats. They are set up through us or external suppliers whose services we have added to our pages. If you do not allow these cookies, it could happen that some of the functions will not work correctly. The legal basis for this processing is your consent. You may at any time choose to remove the use of functional cookies by using the settings in our cookies policy.

Targeted cookies

These cookies are set up on our website through our advertising partners. They can be used by these companies in order to build up a profile of your interests and show relevant ads on other websites. They identify your unique internet browser and device. If you do not allow these cookies, you will not see our targeted ads on other websites. The legal basis for the processing is your consent. You may at any time choose to remove the use of targeted cookies by using the settings in our cookies policy.

If the processing is based on your consent, you have the right to withdraw the consent at any time. However, such a withdrawal does not affect the lawfulness of the processing of your personal data based on the consent before the withdrawal. According to data protection rules, you also have the following rights.

  • Right to request access to information regarding which of your personal data that is being processed and request rectification of your personal data.
  • Right to object to and request restriction of the processing concerning your personal data.
  • Right to request erasure of your personal data.
  • Right to lodge a complaint with the competent supervisory authority in your country if you are not happy with our service.

In some cases, you also have the right to receive your personal data in a structured, commonly used and machine-readable format and the right to transmit those data to another controller (data portability).

If you want to exercise any of these rights, please contact us at [email protected]

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